Can I ask for a copy or deletion of my data?

Yes, you can ask us to assess a copy or deletion request through Live Chat, WhatsApp after login, or privacy@hajarwd.org. Some payment, security, or legal records may need to remain for required periods.

Reference

Privacy Policy for Your Account Data

Your account setup, wallet records for DANA, OVO, GoPay and QRIS, device logins from Bandung or elsewhere in Indonesia, and cookie choices are covered here before you open…

Account data explainedDANA, OVO, GoPay, QRIS contextDevice session controlsPrivacy contact paths

Browse the lobby Read FAQ

What This Policy Covers in Indonesia

hajarwd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy explains what data we collect when you create an account, verify your phone, enter the lobby, place a wallet request, or ask our team for help. We use payment data only to process, reconcile, and audit DANA, OVO, GoPay, QRIS, and bank transfer

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activity tied to your account. Device data such as IP address, browser type, login time, and Account > Security > Devices records helps us spot unusual access and keep session control in your hands. Cookie data supports sign-in, language choice, and basic measurement on hajarwd.org. Access
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and eligibility depend on local law, and our account flow is available only where local law permits. If you want a copy, correction, or deletion request assessed, contact us through the privacy paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways to Reach Our Privacy Desk

A privacy question should reach the team that can act on it, not a generic inbox. We separate account access help, payment-record questions, and data requests so your message lands with the…

Live Chat Use Live Chat from the logged-in lobby between 10:00 and 22:00 WIB. Choose Account, then Privacy Request, so our team sees the account ID, device session, and recent payment rail involved.

WhatsApp Message the WhatsApp contact shown after login for identity checks or urgent access questions. We ask for your registered phone, last login time, and whether DANA, OVO, GoPay, or QRIS was used.

Email Send detailed requests to [email protected] when you need a written trail. Include your username, registered email, device model, and the specific data action you want us to assess.

DATA CONTROLS

Six Data Controls You Can Use

Privacy works only when the controls are visible inside your normal account flow. We keep the main privacy actions close to profile edits, device checks, wallet records, and support tickets because those…

Account records

Your account profile stores username, phone, email, password hash, verification status, and security changes. You can ask us to correct outdated contact data after we match the request against your login and verification trail.

Payment logs

Wallet records show DANA, OVO, GoPay, QRIS, bank transfer references, timestamps, and status. We keep these records for reconciliation, dispute handling, fraud checks, and legal accounting duties connected to your account.

Cookie choices

Cookies keep you signed in, remember language display, and measure page errors on hajarwd.org. You can clear cookies in your browser; after that, you may need to sign in and confirm your device again.

Device sessions

Open Account > Security > Devices to see recent sessions and remove access you do not recognise. We may trigger an extra code check when a new phone, IP range, or browser appears.

Game activity

Game session data links your account to titles such as Dragon Tiger, Wolf Gold, Valorant, Crash Games, Super Bingo, and Royal Fishing. We use it for settlement records, dispute checks, and account activity timelines.

Retention rules

We keep account, payment, cookie, and support records only as long as needed for operations, law, security, and dispute handling. When retention ends, data is deleted or de-identified from active systems.

Privacy Policy Questions We Hear Often

These answers cover the privacy points you may want to check before opening an account or updating your profile. They focus on what we collect, why payment data matters, how cookies work, and how you can contact us about access, correction, or deletion. If your case involves a specific transaction or login, include the date, payment rail, and device used.

We collect account profile data, contact details, verification status, device records, cookie data, wallet activity, game-session records, and support messages. Each category is tied to account operation, security, payment reconciliation, or your privacy request.

We use payment data to match wallet requests to your account, confirm status, handle disputes, and meet accounting duties. We do not need your full wallet app history, only the transaction details connected to hajarwd.

Go to Account > Profile and submit the updated contact detail. If the old detail is no longer reachable, contact Live Chat or email [email protected] so we can verify your identity before changing records.

Our cookies support sign-in, language display, session safety, and page-error measurement on our domain. You can clear them from your browser settings, but you may need to sign in again and confirm your device.

Yes, you can ask us to assess a copy or deletion request through Live Chat, WhatsApp after login, or [email protected]. Some payment, security, or legal records may need to remain for required periods.

We keep payment and game-session records while they are needed for settlement, dispute handling, security checks, and legal accounting duties. When those purposes end, records are removed from active use or de-identified.

Open Account > Security > Devices, remove the unfamiliar session, and change your password. Then contact Live Chat between 10:00 and 22:00 WIB with the login time, device type, and location shown.

Privacy Policy for Your Account Data

Three Ways to Reach Our Privacy Desk

Six Data Controls You Can Use

Account records

Payment logs

Cookie choices

Device sessions

Game activity

Retention rules

Privacy Policy Questions We Hear Often

01 What personal data does hajarwd collect?

02 Why do you need DANA, OVO, GoPay or QRIS data?

03 How can I change my phone number or email?

04 Do cookies follow me after I leave hajarwd.org?

05 Can I ask for a copy or deletion of my data?

06 How long do you keep payment and game records?

07 What should I do if I see a login I do not recognise?

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