Reference

Terms that shape your account

Our Terms & Conditions explain how your account, wallet, game access and support requests work before you join.

Account checksWallet rulesGame access termsSupport routes

What these terms cover

hajarwd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

The Terms & Conditions are the agreement between you and hajarwd when you create an account, enter the lobby, use the wallet, or contact our team. They explain registration steps, identity checks, session use, wallet records, withdrawal verification, promotional wording, and the way rule changes are

1
shown inside your account. If you open the terms page from Surabaya, you see the same account rules as anyone else in a supported Indonesia region. Access and eligibility depend on local law and are available only where local law permits. We may pause an account
2
when details do not match, when payment records conflict, or when activity breaks these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to ask about terms

Questions about Terms & Conditions should go through the channel tied to your account, not through public comments.

Live chat Use live chat from Menu > Help > Terms question between 09:00 and 01:00 WIB. We can check your account step, recent wallet action, and the clause that applies while you stay signed in.

WhatsApp support Send your registered phone number, username, and issue summary through our WhatsApp route. Do not send card photos or passwords; we only need enough detail to verify the Terms & Conditions question.

Email request For clause disputes, data requests, or written account changes, email support with your username and time of the event. We answer in order and keep the exchange attached to your account record.

ACCOUNT CARE

How we apply account terms

Terms only work when they are applied consistently, so we keep account actions tied to records you can recognise.

Data used for account checks

We use your registered name, phone, email, login history, wallet records, and support messages to apply the Terms & Conditions. These details help us match requests to the correct account before changes are made.

Cookies and session records

Cookies help keep your session active while you move between the wallet, Dragon Tiger, Wolf Gold, and account pages. The terms explain that clearing browser data may sign you out or reset display choices.

Account security steps

You are responsible for keeping your password private and using your own device where possible. If access looks unusual, we may ask for extra checks before wallet changes or withdrawal review continues.

Payment record handling

DANA, OVO, GoPay and QRIS references are stored with timestamps so wallet disputes can be traced. The terms let us compare your uploaded receipt, account name, and transaction route before action is taken.

Retention and correction

We keep account and wallet records as needed for service, dispute handling, and legal duties. If your phone number or email changes, contact support so we can verify and update eligible fields.

Changes to terms

When the Terms & Conditions change, we place the updated version in the account area and may add a notice before you continue. Continued use means you accept the latest version shown there.

Questions about your terms

These answers focus on the Terms & Conditions that affect your account, wallet, access, and support contact. If your case involves a payment reference, game session, or identity check, include the exact time and account name when you contact us.

You accept them when you create an account, sign in, use the wallet, enter games such as Royal Fishing or Crash Games, or continue after an updated terms notice appears in your account area.

Yes, some details can be changed after verification. Contact live chat, WhatsApp, or email with your registered phone or email, then wait for our team to confirm which fields can be updated under the terms.

The terms require payment records to match your account and transaction route. We may check timestamps, account names, and receipt details before crediting a wallet action or continuing a withdrawal request.

You remain responsible for activity under your account. If the login pattern looks unusual, we may pause sensitive actions and ask for verification before wallet changes, withdrawals, or account edits continue.

Open Menu > Account > Terms & Conditions after signing in. That page shows the version currently applied to your account, including rules for access, wallet use, support requests, and changes.

Yes. Access and eligibility depend on local law and are available only where local law permits. We may also refuse or pause access when account details, payment records, or activity break these terms.

Send the clause issue, username, payment route if relevant, and event time through email or live chat. We compare your request with account records, wallet logs, and the Terms & Conditions version in place.

Terms that shape your account

Where to ask about terms

How we apply account terms

Data used for account checks

Cookies and session records

Account security steps

Payment record handling

Retention and correction

Changes to terms

Questions about your terms

01 When do I accept the Terms & Conditions?

02 Can I ask for my account details to be changed?

03 How do the terms apply to DANA, OVO, GoPay and QRIS?

04 What happens if my login is used on another device?

05 Where can I read the latest version of the terms?

06 Can access be refused under these terms?

07 How do I dispute a terms decision?

Related Pages